Return Policy

Return Policy

You may return most new, unopened unused items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). We do not pay return shipping if you just change your mind

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Please make sure you order the correct product for your application (frequency coverage, color, Etc) If you order the wrong product and want to send it back, this is ok, but we can not refund the shipping that we paid to get it to you or the shipping you pay to get it back to us. We are sorry to implement this policy but due to the large number of customers just purchasing the wrong product and sending it back, we had to do something

Non-defective open box items returned within 10 days for credit or refund will be subject to a minimum 20% re-stocking fee . Special order items, cut cables, software and books are non-returnable. All return freight charges are the responsibility of the customer.

Defective Items

Defective items may be returned for an exchange, return or upgrade within 10 days of the purchase date. Non-defective open box items returned within 10 days for credit or refund will be subject to a minimum 20% re-stocking fee . Special order items, cut cables, software and books are non-returnable. All return freight charges are the responsibility of the customer.

Please make sure you order the correct product for your application (frequency coverage, color, Etc) If you order the wrong product and want to send it back, this is ok, but we can not refund the shipping that we paid to get it to you or the shipping you pay to get it back to us. We are sorry to implement this policy but due to the large number of customers just purchasing the wrong product and sending it back, we had to do something

Incomplete Orders

If anything is missing from your order, please search through all packing materials as occasionally the smaller parts may be hidden in the package. If the item is not found, notify us at once.

Occasionally, multiple cartons shipped at the same time from the same location will arrive at their destination two or three days apart.

If you need to return an item, call for return authorization.